****ty Telkom Service

I have never in my life received such shocking service. Several months ago Telkom made the decision not to replace the ADSL line in our area and I am still waiting for a phone call from them, I have emailed so much that I have lost count, I have done online requests, called the customer service number and have physically gone into a Telkom Branch. Each time being told someone will contact me with regards to my account. That was about 3 Months ago. I have even cancelled the debit order in hopes that it would get them to contact me sooner and yet I have still not received any communication from Telkom other than posted letters of Demand as I refuse to pay for something I am not receiving. I have tried my best to have this matter resolved before I eventually stopped the debit order but Telkom just doesn't want to play ball. How can you bill someone when you are not providing the service. I have already paid for a month of no service.