1 reviews | Active since Nov 2016
****ty Telkom 'service'
<p>I have been contacted on numerous occasions by Telkom and a company called NUdebt that I am in arrears with my telkom account of R1609.30........................</p> <p> </p> <p>Firstly ............... I DO NOT HAVE A TELKOM ACCOUNT!!!</p> <p>Secondly........... I have now been told by a consultant at NUdebt that legal action will be taken and a summons in my name has been processed due to non payment on an account I DO NOT HAVE and I will soon be blacklisted by the Credit Bureau.</p> <p> </p> <p>I have been in contact almost weekly with Telkom Cape town, Johannesburg and Durban branches since the end of AUGUST and every call I am told that I do not have any account that is in arrears and that a consultant/case manager will contact me maximum within 72hours. Its been almsot FOUR MONTHS already and I am yet to recieve that call from the supposedly best and biggest communjucation network in SA.</p> <p>I requested that Telkom send me written proof that I am not in arrears, and have already received two emails from Telkom stating that I do not have any account that is in arrears with them. YET , i receive sms's from telkom and NUdebt weekly stating that due to non payment legal action will be taken.</p> <p> </p> <p>I am beyond frustrated and hence I am hoping that finally turning to Hello peter will get me some kind of response from Telkom. I have so many case reference numbers and quite frankly I am exhausted from contacting Telkom and NUdebt and wasting my time attempting to find a solution to this problem.</p> <p> </p> <p> </p>
Seriously Telkom? Get your act together and stop with your replies that have no actual solution to my problem. It's been more than 48hours and now I receive this.......
MS M SATARDIEN contact NuDebt urgently. A trace locator has been added to your Credit Bureau profile. Call ********** 668 quote reference ND ********** 9
24 HOUR NOTICE: MS M SATARDIEN pay your Telkom Mobile balance R1609.3 at ABSA into NuDebt Trust, Acc ********** 397, Ref ********** 91.
This is ridiculous ! Quite pathetic customer service since I have been struggling to get you guys to sort this out since AUGUST! And "we apologise for any inconvenience"? Forgive me if my patience has expired but this is unacceptable!!!
Seriously Telkom? Get your act together and stop with your replies that have no actual solution to my problem. It's been more than 48hours and now I receive this.......
MS M SATARDIEN contact NuDebt urgently. A trace locator has been added to your Credit Bureau profile. Call ********** 668 quote reference ND ********** 9
24 HOUR NOTICE: MS M SATARDIEN pay your Telkom Mobile balance R1609.3 at ABSA into NuDebt Trust, Acc ********** 397, Ref ********** 91.
This is ridiculous ! Quite pathetic customer service since I have been struggling to get you guys to sort this out since AUGUST! And "we apologise for any inconvenience"? Forgive me if my patience has expired but this is unacceptable!!!
