MS
MUNEERAH S

1 reviews | Active since Nov 2016

29 Nov 2016, 11:35

****ty Telkom 'service'

<p>I have been contacted on numerous occasions by Telkom and a company called NUdebt that I am in arrears with my telkom account of R1609.30........................</p> <p> </p> <p>Firstly ............... I DO NOT HAVE A TELKOM ACCOUNT!!!</p> <p>Secondly........... I have now been told by a consultant at NUdebt that legal action will be taken and a summons in my name has been processed due to non payment on an account I DO NOT HAVE and I will soon be blacklisted by the Credit Bureau.</p> <p> </p> <p>I have been in contact almost weekly with Telkom Cape town, Johannesburg and Durban branches since the end of AUGUST and every call I am told that I do not have any account that is in arrears and that a consultant/case manager will contact me maximum within 72hours. Its been almsot FOUR MONTHS already and I am yet to recieve that call from the supposedly best and biggest communjucation network in SA.</p> <p>I requested that Telkom send me written proof that I am not in arrears, and have already received two emails from Telkom stating that I do not have any account that is in arrears with them. YET , i receive sms's from telkom and NUdebt weekly stating that due to non payment legal action will be taken.</p> <p> </p> <p>I am beyond frustrated and hence I am hoping that finally turning to Hello peter will get me some kind of response from Telkom. I have so many case reference numbers and quite frankly I am exhausted from contacting Telkom and NUdebt and wasting my time attempting to find a solution to this problem.</p> <p> </p> <p> </p>

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Replies (1)
MS
MUNEERAH S's update02 Dec 2016, 08:49
Reviewer Update

Seriously Telkom? Get your act together and stop with your replies that have no actual solution to my problem. It's been more than 48hours and now I receive this.......

MS M SATARDIEN contact NuDebt urgently. A trace locator has been added to your Credit Bureau profile. Call ********** 668 quote reference ND ********** 9

24 HOUR NOTICE: MS M SATARDIEN pay your Telkom Mobile balance R1609.3 at ABSA into NuDebt Trust, Acc ********** 397, Ref ********** 91.

This is ridiculous ! Quite pathetic customer service since I have been struggling to get you guys to sort this out since AUGUST! And "we apologise for any inconvenience"? Forgive me if my patience has expired but this is unacceptable!!!