****ty Service Given

I have app**** online to obtain a contract through you and they stated before my phone could be delivered that a debit order needs to go off first! its been 3 days now and no debit order has gone off and no one absolutely no one answers email, chat or phone. I want to phone to cancel the contract completely and not to debit my account because if this is how it starts i DONT WANT IT!!! - someone better answer this and call me !!!