****ty service from Telkom - Sinothile Gumede

I was incorrectly billed in Dec, I called in the sales team asked them to transfer me to the billing team, I tell the consultant by the name of Sinothile Gumude, that I was incorrectly billed, she says according to the system everything is correct, I tell her that when I took up the product I was told that on this month I’ll be debited an amount of 105 going forward, she then says she can’t assist me, I tell her I’d like to lay a complaint, she says she can only transfer me to sales, sales can’t help, I was billed incorrectly and you guys as the billing team need to sort it out or figure it out, no need to send me pillar to post. She says no one can help me, I then ask to speak to the manager, no manager on the floor, she works from home, can you transfer me to her, no she doesn’t take calls. Can I speak to a supervisor, all the supervisors are in meetings, can I have a 2IC, we don’t do that here at Telkom. I then ask her to transfer me, and she keeps me on hold for 15+minute’s until I decided to drop the line. What a ****ty time wasting service, if this is how you treat your clients please cancel my contract. Nxa