****ty service!!@

<p> I was called by a sales agent on the 15th of August for the promotion of the Huawei P8 lte for R139 a month and we concluded that she will call the next day so I can think about it. The following day she did call me to conclude the sale and I gave her all my information *confirmed is number,banking details and postal address so many times*</p> <p>She mentioned that my application will be reviewed and I will receive a sms to confirm if the application was successful or not. She made it clear that the courier company would also call me to confirm the address and when they will deliver the phone .</p> <p> </p> <p><br />Days passed and no sms came through nor call from the courier company. So I decided to call the call centre I think it was the 26thome of August you follow up. I spoke to a guy named Manqoba whom said my application was successful and that I should call Check with Courier IT when the phone will be delivered. He gave me a waybill number. So my suprise when I checkEd with Courier IT, it showed that the phone was being returned to the sender as the was problem with the address. </p> <p> So after confirming so many times with the sales agent what the correct address was, it was still captured wrong and the call from the courier company also did not happen .</p> <p> Trying to follow up what happened and what is way forward was just a mission impossible. I called the call centre again and spoke to some lady from sales whom could not help and her excuse was that the sale was not done by them and they can't see whom did it.. that Telkom has external agents that sell their products and I should follow up with them * so now I am being told that I should deal with the company that Telkom hired for its sales as no one knows whom I spoke to but they can just a sale. Absolutely pathetic * She even asked me the number I was called from and still she could not help. I called AGAIN and spoke to thandeka and explained the story again and she confirmed my address was captured wrong and that she will send an email to the person who deals with orders to follow up. I told her she must have someone senior to call me before the close of business Saturday and no call came!!</p> <p> </p> <p><br />On Monday when I called. I spoke to some inbound team leader whom I explained the story to him too and he said he will escalate the matter and he said my contract or oder was cancelled!!! During all of this no communication was made to me nor can anyone assist and come up with a solution instead it was just cancelled. </p> <p> </p> <p><br />I sent an email to the complaints department and they rep**** that I need to complete some formore of which I did and they never followed up north called.. this was just the ****ty service and I will not let anyone I know have any business with a company that carelessly cannot respond timeously to clients queries!!! Your guys are just a shame. The super cheap deals you offer at the expense of proper service does not do your company</p>