****ty service

As I write this,I am very angry,disgusted and annoyed. I’ve had Telkom uncapped for close to 4months. I’ve communicated with them via email,telephonically informing them about their poor network and buffering network. It’s been back and forth. Then last week spoke to a lady by the name of Nothando which she was friendly..she told me that she was informed that their towers by my area are problematic,mind you I’ve been paying but with poor internet connection!! She then said that I have the advantage of cancelling which I will not be paralysed as I’ve had bad internet,she mentioned that if I cancel,they’ll cancel month end . Month afternoon,I get home to network connection!!! They cut off,which mind you I paid for the month,I have no internet whatsoever! Telkom needs to compensate me for the days they switched off,they need to reimburse me my money for the month of January! They need to switch on the connection until month end. I am literally annoyed and disgusted by their poor service it’s shocking!!! I logged a ticked Monday night even today I am still waiting !!! Nxa