****ty service

So I took a second phone with Telkom when they debited they debited for one phone the other one wasn’t and I called them they told me I need to pay via eft which I did and it’s been 10 days now that my services have been off when I call I’m being take to pillar to post and now I spoke to a consultant by the name of Kutlwano Dlamini I told her I need a Manager she legit placed me on hold for quite some time and came back to say the manger can’t help me I need to speak to her the call went for about 45 minutes with no solution I’m so annoyed and disappointed