****ty! Failed to communicate! Yet quick to market and approach people

One star is too much! I dont know why openserve advertises for clients and a free trial of 30 days and has telkom as the ISP. When I called to continue the service its as if im being done a favor. I am completely understanding towards timeliness and process however! After 3 days and calling non stop as the trial ended I had no feedback. Waiting for over 6 minutes holding with no answer, I then get to an agent and all they do is escalate. I then receive a call from someone who instead of offering a solution wants to tell me about process! Telkom is not the only service provider out there i can very well move this application. I cut the call on the person who called me I dont have time for excuses. It cannot take 3 days for a review and credit process. I was approached for this service not the other way around! I received a message on WhatsApp confirming the continuation of the service can take up to 3days. Today 13/01 being the 3rd day. Communication is key in customer service I was very patient after multiple follow ups! I even expressed that I completely understand process but its been 4 days without any connection please I need some feedback or update. If a client expresses frustration don't tell a client about process without some assistance. But let a debit order be delayed will u understand process and turnaround times?