Two years waiting for an ADSL line

On the 19 Jan 2014 i made an application for an ADSL line - over the course of the next 18 mnths i wud follow up every mnth to be constantly told that there was nothing available & that i would need to keep applying. On the 29 Aug 2015 i was finally given a date for installation in Oct. No one pitched up, i then started complaining at the Telkom Pavillion office - Finally, a tech arrived in late Nov, & said they needed to move a pole before installation could continue which they then did the following week - & my line was installed to hang down in a roll above my computer??? During Dec & Jan 2016 i made frequent trips to once again complain at Telkom Pavillion, eventually in Jan a technician arrived and said that the port was faulty at the Malvern exchange & wud need to get fixed. After 2 weeks of nothing, i complained again & the floor manager at Telkom Pav said i shud rather apply for a WI FI as it wud be quicker. So i did. Last week i rec an email from Telkom stating they could not get hold of me (********) & have cxd my order & i cud reapply. Today, i get a call to confirm a Thurs/Fri appt. for the ADSL line & when foning back to confirm appt, i get told that there is no appt!!