Two years of back and forth and my credit is ****ed!!!!

I took a contract with Sell-direct for WIFI with Telkom and they gave me the wrong package. They tried to fix it and said I must refer to Telkom for the billing of the account. Even though the package was wrong Telkom was still deducting from my account so I reversed the payment as I will not pay for something that is not my fault. Long story short, my credit is ****ED and I don't have wifi access.

There was a lot of back and forth with Telkom's head office and they still haven't fixed my issue. I want this sorted and I will be going to the consumer board now as this has ****ed up my credit and I am not able to find a place to stay as this account is appearing on my credit record!!!!!!