Two year contract, get billed for 25months

Took new contract out on 28 August and they told me I would only pay prorara for the remainder of August, then for September.

I received my statement and they charged me for the whole of August. I went to the shop where I bought it (Telkom Somerset Mall, Somerset West) to ask how does this work? They said when taking out a new contract you must pay for two months. I said that I have no problem paying for two months in advance, but to pay for a month in the rear, does not make sense and never in my life did I have to pay for something I did not receive. They said that this is unfortunately procedure. So I asked them that if I pay for August and September, does this mean I only have 22months left to pay? They said no, I would still then have to pay for 23months...

So apart from paying "in advance" for a month that has already passed, I have to pay 25months for a 24month contract.

After trying to explain to them that this does not make sense and that I need them to log a case and give me a case number, so that I can call the accounts department to resolve this, they gave me a case number that they have opened and immediately closed. When I told them that this response is unacceptable they had security escorted me out of the shop.

This whole process took 1h30min, they spoke to me like I was stupid and I still couldn't resolve the problem...

In my 33years, of dealing with suppliers and service providers, I have never come across this ridiculously bad service, never, not ever!

I will have to log another complaint about my ADSL that has not been installed for two months, because that's a ridiculous experience by itself.