Two weeks without voice or data now

During a lightning storm two weeks ago on Sunday past, my Telkom line and four others in the same block were knocked out at the exchange according to a Telkom technician that visited my property after the fault was logged.<br> <br> No progress has been reported on the issue, as per the fault tracking details for Fault Reference number 96BRK140216 on the Telkom website. I have had my ISP, Axxess escalate the issue twice now with Telkom but I am still without voice and data capabilities and I use this line for my business activities!<br> <br> I am however sure that Telkom will bill me for the full contract amount at the end of the month, even though I have not had any services for half of the month!<br> <br> This is on top of me waiting for the port to be migrated to an exchange that can supply connectivity at more than 4Mbps - see my other complaint here on HelloPeter for more details.<br>