Two weeks without signal – urgent action needed!

Good day,

We have had ongoing signal issues for two weeks, and completely NO connection for the last 5 days. Despite multiple calls to Telkom, the problem remains unresolved.

The first agent did not escalate the matter, and only on the second call was it actioned. A remote fix was attempted today, but the issue continues.

My husband was disconnected mid-call while explaining our dissatisfaction, and when calling back, he was put on hold and redirected to a survey without assistance.

This handling is unacceptable. We request immediate escalation and clear communication on when the service will be restored.

Please contact my husband to resolve this issue. You may reach me via HelloPeter/email to get his contact details.

Thank you, Zodea