Two weeks without service or updates

On Friday 11 September our neighbors tree fellers allowed a branch to fall on our telephone line connecting our house to the telephone pole giving us our communication. The connection was ripped apart. Since then we have had no landline , Internet or computer use. We run two businesses from this line and this has been impossible for two weeks. This has lead to our having to buy very expensive data and increase our cell phone use substantially resulting in huge extra expense. We were told on three occasions that a technician had been allocated our job on Wed 23/9/15. To date Friday 25/9/15 no technician has appeared and Telkom have not communicated with us at all, despite our calling every day for a progress report. Do we just accept this as typical poor South African service from any government owned business?