Two weeks without any help!

We first logged our problem with Telkom on 23 Feb. Since then, calling every day and even going to their offices, we have had no help. Our phone line has been dead for two weeks and we have no internet connection. We only get the sorry excuse that our problem is in process. No honest answer to why we are the only house in the neighbourhood with this problem. How can they treat a loyal customer so poorly? How are we expected to work and study from home in these conditions? Two weeks and a very tested patientce later, I am now publically complaining! <br> Can someone be honest and help us?!