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pN
prenucia N

1 reviews | Active since Jan 2016

13 Feb 2018, 18:59

TWO WEEKS LATER and NO HELP!!!!

It's been two weeks since our ADSL and landline have been down. We've called numerous times and still no help what so ever. Yet at the end of the month if you are a day late on payment then you are very fast to contact us and cut our line. Just because Telkom assumes people won't move over to a different service provider they treat their customers like **** and that is unacceptable. I'm playing for a service I can't even use!!!!! Sick and tired of this bull****. Definitely changing over.

0
Replies (4)
Telkom
Telkom's reply14 Mar 2018, 09:37
Official

Hello prenucia

Please confirm if the fault has been repaired or if further assistance is still required?

Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.

Regards

Noleen

Telkom Social Media Team.

Best regards,

pN
prenucia N's update14 Mar 2018, 11:08
Reviewer Update
No it still hasn't been repair nor has anyone gotten back to me. Contact number :*** reference number :418CNK150218. Honestly I am considering cancelling the service if I don't get assistance within the next week. I've been paying for a service I don't have.
Telkom
Telkom's reply14 Mar 2018, 15:06
Official

Hello prenucia

Thank you for the telephone number.

We currently attending to the query and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team

Best regards,

pN
prenucia N's update14 Mar 2018, 15:15
Reviewer Update
This is the exact same message I have been recieving for two months now. It is pathetic to see that you don't value your customers. Irrespective of whether or not you are short staffed that should not affect your clients. Please don't bother I will be canceling the service and migrating to a different service provider.