Two Weeks+ and still no help

I contacted Telkom via FaceBook more than two weeks ago regarding the linking of my new Fibre account to my online profile on the website to be able to check my data usage and to top up my data etc. I have sent 8 messages in the last two weeks to get help but I keep getting told "We are liaising with the Team for feedback regarding your query and we will revert back to you". Nobody has reverted back to me for a very simple request. When trying to link my new fibre line with my online account, I get told "Invalid ID/Passport and BAN/Service number combination". I have also chatted to a service consultant via the online chat function and they can't help me. I am currently not in South Africa which is why I am unable to call 10210 for help. Please get someone to contact me for help on this request.