Two Telkom landlines out for over a week - no fix

On 18th February 2016, lightning caused damage to my Telkom landline and my neighbours' William Mason. Both our landlines were knocked out. We both reported it separated to Telkom. We also tried escalating it by email/phone call. Its now been 8 days and we've not been contacted by anyone from Telkom to tell us when it will be fixed. For days now, I am told \we'll allocate a technician\" - your lines have been tested and are indeed faulty but we'll allocate a technician. And nothing more. Here are both our Reference numbers.<br> <br> Dear Customer, Fault 385CRK210216 has been created for Service ID ... Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS <br> <br> My neighbor, William Mason's fault: 1532CRK180216<br> "