Two Months of paying a contract with no product

I took out a Telkom Mobile contract, the phone I got broke after two months, due to a well publicised design flaw. Telkom have refused to assist me with regards to this. Every time I complain on hello peter I get a response on the site, and nothing happens after that. I have tried phoning numerous times. I sent the phone to the repair shop, and Telkom told me they couldn't help me as it is a screen problem. So my first complaint is that I now have to pay for two years for a phone that doesn't work? Beware consumers, think carefully before taking out a contract with Telkom mobile. I will be laying a complaint about this to the consumer protection act, as well as the financial intelligence centre. My second complaint is that I paid the 'handling fee' to get my phone back, but it has now been two months since I dropped the phone off with Telkom, and I STILL DO NOT HAVE MY PHONE BACK! TELKOM HAVE CONTINUED TO DEBIT MY BANK ACCOUNT EVEN THOUGH I DO NOT HAVE THE PRODUCT I AM PAYING FOR, THEY HAVE IT!