TWO MONTHS OF DEFECTIVE TELKOM ADSL AND INTERNET

I have now reached the stage where I have to record my feelings on this issue. I have been having problem with my ADSL for a while now. The telephone itself works fine. About 6 months ago I was convinced by a smooth-talking Telkom Salesman to upgrade to 4 mbs Unlimited data package at greater expense. It was assumed that this would solve my ADSL problem, as line drops all the time.It worked fine for a few months then about 2 months ago the fault returned . I registered Complaint ********** 7 dated 13 September which has become complaint number ********** 2 dated 10 October which has now become complaint number 82ANK311018 dated 31 OCt. They are all the same complaint as the problem has NEVER been resolved for over 2 months now. Every time I phone to complain about the service I get a new complaint number and seem to go to the back of the queue again. A technician has never been to my home in these 2 months and they keep trying unsuccessfully to resolve it over the phone. My ADSL line is still dropping . I have tried to get an e-mail to a manager to get some results but every email address I find is not working and the email is returned. I am an online tutor for UNISA and have 200 students online at any time. I have had to buy data for my smartphone to get my job done and I have now reached the point where I have had enough. Do I have to take legal action to get this fault resolved? In my opinion Telkom's follow- up service is useless. DR. JP Henderson (Durban ) ********** 021