Two months no service and still paying

Two months ago I complained about Telkom .damaging their own cable and cutting of my voice an ADSL service.I reported fault with ref. no. 700CWK 110216.<br> Every week since 8 Feb 2016 I get a message that Telkom will fix , but nothing happens , yet they still deduct my R 480 pm fee while i have to pay for Cell-phone date and still pay for my unused mweb data.<br> <br> It has been two months now and they cannot fix the problem. Can I consult my laywer to take legal action because I am an Estate agent that works from home and I want to sue them for loss of income.<br> <br> Please advise