Two months no assistance, false feedback, somebody always on leave. Passing the buck

Let's ignore the fact that I also have a complaint about my line being down for two months, and address the lack of customer service. If people are on leave, refer me to another person. I was told that my problem would be resolved today, just to be told just now it will only be next week. Constantly being told somebody else is dealing eith it, constantly being told different dates. No sense of urgency, no sense of ownership, inaccurate lead times worst customer service I have ever experienced.