Two months later, Dispute still open - No Ref available

<p>On the 25th of November 2016 i logged a dispute for wrong charges on uor invoice and i was informed that the matter had been referred to a directory department who will be in contact with us. on 25 Janaury 2017 i realised nothing had happend witht the dispute. I then send an follow up e-mail on 25,26 and 27 Jan with no response, my mails just gets read. i now called the call centre and after holding for 20 minutes I got through to Debbie Dunn in the Corporate Call Centre who advised me thta I must call Trudon to get answers, there isnt even a dispute reference open at Telkom. Telkom Billed us therefore it is their responsibilty to contact TRudon and get this matter resolved, not just read my e-mails and ignore me it is very disrespectfull.</p>