Two months after order and no installation as yet!

I placed an order for a landline on 18 February. I have had three installation teams at my house on the following dates: 29 February, 2 March and 16 March. Each of the teams highlight the same problem: the Telkom box where the line should run from is too far from the house to be the correct box. They indicated that it may be underground, but there is no progress in locating the box.<br> <br> Two further appointments were scheduled:<br> - 8 April 2016: Nobody arrived on the 8th, but on Saturday afternoon a technician arrived. He indicated that the current Telkom line is not workable and said they will have to plant new poles and bring in a new line. He was at my house for about 5 minutes.<br> - 15 April 2016: Nobody arrived.<br> <br> This is now going on for two months without any joy or indication that we are any closer to resolving the problem.<br> <br> <br> I further want to raise an issue about trying to reschedule the date of the next appointment. I called the call centre, they indicted I cannot change the date, I have to wait for the SMS confirming the appointment and indicate \yes\" or \"no\". "