two issues and not even a month

so finally telkom installed an adsl line. on the incorrect date... which was my 1st issue.<br> now it was installed on the 29th of July. on friday 14 Aug the internet went down and that is it. so i have had 14 days of internet and thats all. now i have tried calling 10210 and have sent numerous posts on Facebook. nothing gets done. there is no sense of urgency. i have even tried threatening to get this cancelled. now i am contacting ICASA to assist in this matter as i willbe cancelling this contract.and no there will not be a month waiting period. it will be cancelled immediately at no cost. your incompetence is the reason so many people hate telkom. i was also waiting for a breakdown of how the amount of nearly R800 would be my 1st invoice. this is on a normal invoice of R550 odd. so how can \pro rata"for 2 days = R250. thats nearly half the price of the entire package. reference number is 257CRK160815 """