Two hours on the phone - dedit order deduction but no proof of charge?

<p>At our business, we noticed a charge for unnessasary call out fee of R1k. We called Telkom and by far it has been the most rediculous service yet.</p> <p>We spent two hours being sent back and forth to departments having to re explain ourselves each time.</p> <p> </p> <p>We want to see what the call is for, see the jobcard,, we have no proof that these guys were here and we did not do a call out either to Telkom. </p> <p> </p> <p>This can be seen as ***** and no call centre agent can help us or know where the charge come from.</p> <p> </p> <p>We will contact our attorneys. Telkom honestly your service is so so so bad. You have no record of the charge yet it is on our invoice???????????? What are you doing there, absolutely rediculous.</p> <p> </p> <p>We need proof that you were on site, that we called you to come out or we are taking this matter further. We are done trying to get info out of you.</p>