two day old customer

Hi i have just installed internet at my residence yesterday which is the 18/11/2015 and i am trying since yesterday to get through to a call centre agent for technical support in trying to activate and set up the internet but i have been waiting on the line every time i called for a minimum of 30mins and the calls havent been answered! I mean guys for a new customer to go through this at this early stage?? Kindly let me know if technical support is always going to be this poor so i can make immediate changes within the rights to another provider of service! Absolutely terrible aftersales support!!!