TWO charges for ONE device!

I went to Telkom Hyde Park Corner to get a contract for an iPhone XR 128GB on a FreeMe 2GB package for R749 p/m. Upon applying, I was told there was an issue with my profile and application couldn’t be processed immediately. The store assistant (Katleho), offered to assist with resolving this and would process my application then I’d only be called back to the store to sign the agreement and collect the device. Once the application had been processed and approved, I was called to the store to collect the device. Upon having to collect the device, I was asked to do biometric verification as a *****-prevention method to truly identify myself. The fingerprint failed on numerous occasions, the issue made me go back to the store to attempt the verification but constantly failed. After about 2-3 weeks, I requested the whole contract be cancelled as I wasn’t anywhere closer to get the device. The contract was then cancelled with my number “ceased” as a result, the number was later reinstated to a prepaid number. My original number was simply converted from prepaid to contract then back to prepaid.

I’m currently being charged for a device I never received. After requesting the cancellation at the store, I was promised to not be charged for the device but I’d be charged for usages, which I accepted. The device was sold at a Telkom Store in Clearwater (as I was told).