Two appointments scheduled and no show!!!!!

I require a landline to be installed in my residence and requested this via the call centre on 2 July 2015. My installation was scheduled for 23 July 2015. As i was out of town on this date, I had to get someone to be at my place for the day for the installation to take place. This was an additional cost to me to ensure someone is at my premises for the installation which i was willing to pay. I was not willing to pay this person though to be at my premises for the installation not to take place due to the technician not pitching up for the installation!! 2 days later, still no word form Telkom, so i call the call centre to understand what is the process now as the technician did not show up for the installation as scheduled. A new appointment date was confirmed for Friday, 31 July 2015. I took a days leave from work so i could be at home for the installation to take place and again no technician pitched up for the installation. Everyone i speak to says this is the norm for Telkom not to pitch for appointments but i will not accept this. Get your act together Telkom! I am going all the way to the top with this cause you can never waste my time like this!!!