Twenty Days Later & Still No Response

On the 30th April 2015, I logged my first complaint about the pathetic service I have received from Telkom. I was promised that someone would call me to sort this out. Twenty days later, no call received. Telkom shows no respect for their clients. The amazing thing is that my service was camcelled the beginning of March. After numerous e-mails, My account is still being debited and I have now received a new account for May 2015 for a service that I am not making use of. This is ****************. It is obvious that Telkom do not care how their customers are treated. This service is unaccepatable and shameful. My next step is to contact my attorney.