Turning away new customers

I went online to apply for Unlimited LTE for R599 cause i was accepted online to get it in my area. <br> I got an email saying some one will call me to help with it and it will be delivered. <br> No call for around 2 weeks. <br> Finally i went to eastgate to apply for it. So i did. <br> I was told i would get a response in two days. Waiting two weeks again... <br> I'm new to telkom. This will be my first product from you guys. <br> And this is how i'm treated. <br>