Turning away a new customer

I have recently moved into a new premises, i do not have a telkom line. I app**** for a telkom ADSL line to be put in at my place. It takes 1:45 min average to get someone to answer the phone and when they do they cannot give me feedback/dates as to when they will install the line. I want to cancel the order as i dont know if its going to happen. When will someone come up with a solution for adsl that does not include a telkom line at all,