turnaround time ridiculous

I app**** for a land line on the 20 August 2015 and to this day I am still waiting. I called the call centre a last week and they claimed that the reason for the delay was the fact that my address is incorrect but I asked them to use the details that they already had on their system because I am reactivating my phone. And they waited for me to call them before they could give me the feedback but even today I am still waiting for their call