TURNAROUND TIME - Fault No: 23CRK070216

There was a thunderstorm on Saturday evening and part of a tree fell onto the neighboring property taking down the telephone line.<br> <br> The fault was reported on Sunday morning. There is an entire block of homes without telephone lines and no broadband. Broadband is not a luxury it is a necessity! There a number of elderly people in the homes now without telephones.<br> <br> There has been no response from Telkom to our urgent requests for service or at the very least information as to how long the downtime will be.<br> <br> In the meantime when we call the call centre at an expense on a mobile phone we are kept on hold for long periods of time.<br> <br> We are consistently told that the fault is still at the testing centre.<br>