TURN AROUND TIME FOR REPAIRS UNACCEPTABLE

REF NO : 42CTK190318 This is the second ref for this fault. (Telkom unable to locate the first ref no.) First reported on the 11/03/2018. You sent a technician last week Tuesday who advised the lines/cables had been ****** and no repair to date. When will Telkom send a technician to carry out the repairs??? How long are your customers expected to wait every time a line is down (in our case every 2-3 months and for at least 2 weeks at a time!) I will be reporting Telkom to Icasa. Your service levels are unacceptable.