trying to unsubscribe for the past 8 months already

Telkom is really the worst service provider I have ever dealt with, I went to the store where I purchased an ADSL deal which was R399pm (which they were quick to sign me up on) and all went well until I tried to unsubscribe. Which is the worst and most insane process I have experienced.

After the cables was ****** in my area in February-March 2017 I have have decided to unsubscribe from my service at Telkom, which was a month to month plan (Not contract). I went to the store where I have purchased this deal (To unsubscribe ). and with a smile they told me that for their unsubscribed process I needed to fill in a form and email it to an address given to me by the assistant in the store.

After filling in the form I emailed the form through, After a month they never came back to me and I received an invoice for R28 of which was debited from my account, Which I couldn't understand because my line was still not working and I am being charged for a service that is basically non existent.

I sent the same form to various Telkom email addresses trying to cancel my service and trying to stop this debit order from coming off from my account. after many months and many emails sent, eventually an agent called me and tried to make another offer to me of which I obviously rejected. and furiously told her "I do not want anything to do with Telkom please just unsubscribe me from your service", and she eventually agreed to unsubscribe me from their service.

After that phone call (which took place on the 17th of October 2017) I felt a sense of relieve "thinking" that my service is cancelled and I am now finally rid of Telkom and their debit orders. Today the 20th of November I received an invoice via post which states that I now owe them R703.95 which I was billed from the 18th of October 2017 till the 11th of December 2017. 1 day after I received the phone call from the agent and received an SMS confirming that I have unsubscribed from their service .

This is not the first time I have heard of people having trouble trying to unsubscribe from a Telkom service, they are truly pathetic and their processes are out of date and not customer friendly. I would seriously not recommend anyone to sign up for a Telkom deal doesn't matter what good of a price it is. They are really the worst and company to work with.