mB
martin B

1 reviews | Active since Feb 2016

15 Feb 2016, 15:47

Trying to spend money with Telkom impossible!!!

I have been trying to apply for an ADSL line for my area. I filled out the online application which took some time. When i eventually reached the end of the form it asked that I agree to terms and conditions ie \this field is required\". However there is no link to click on to accept these conditions. Does not work. So tried the \"call me back\"options which was a lot shorter....but guess what....same button again ....this field required....once again no way to accept to proceed and submit grrrrrr. Then decided to call them directly. After half an hour of jumping through their menus pressing this number then the next and having to listen to the most dreadful ear piercing racket defined as music I put the phone down. The most frustrating thing is that Telkom is the only solution in our area so I am forced to grin and bare it. So can Telkom please tell me how to contact them and how do I spend money with their company without committing suicide in the process. I will be over the moon to receive a call from them....but don't expect that to happen any time soon."

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Replies (1)
Telkom
Telkom's reply15 Feb 2016, 23:42
Official
Hello stfrancislife,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is SM201088

Regards
Ruksana
Telkom Social Media Team