1 reviews | Active since Nov 2015
Trying to sort account account since May
My ADSL line was supposed to be cancelled on 10th May as I had sold my house and moved. I have visited the store at The Glen 4 times and I am still receiving bills.<br> <br> I have received the following Ref no. from Thavy Narain AI ***, then Vukari Majozi Ref 06-0815, then Ref ***A. Then finally Ref ***8 which was supposed to be for my refund.<br> <br> I again received a bill dated 17 Sept 2015 for R435.33 for the ADSL line and Telkom line. I went to The Glen once again and was told the account was closed so she was unable to log on. She said I should just pay the amount as it was probably and outstanding amount. I tried to explain the situation to her but she wasn't interested in discussing it.<br> <br> So what now.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169698.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169698.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
