NP
Neritha P

1 reviews | Active since Feb 2016

25 Feb 2016, 08:51

Trying To Resolve My Telkom Query Since The 08.02.

I have received an incorrect bill from Telkom, I have mobile number allocated to my bill that does not belong to me. For the past two weeks I spoke to many call center and spent so many hours on the phone begging for my query to be resolved. I am disgusted that they logged the query as a billing issue and never logged the query with all the incorrect numbers that I was billed for. I gave these details to each and every agent that I spoke to. I do not have R1459.00 to pay and I cannot afford to have my current services disconnected. Moreso my landline and internet was not working for over two weeks. I had to literally beg the fault logging team to sort out my issue. My hisband missed his deadline to submut his assignments. I am disgusted

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Replies (1)
Telkom
Telkom's reply25 Feb 2016, 17:05
Official
Hello Tiarapillay,

Thank you for making contact with us. Please be advised that your query is being investigated. Our team will be in touch

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.