Trying to move our Telkom line for 5 weeks, WORST SERVICE EVER!!!

We are trying for 5 weeks now to move our line. First couple of weeks we tried logging it online and on emails, GOT AN EMAIL stating it is logged, and when we phoned in to hear if there's any progress, they said 'oh no you're not on the system, nothing was logged'. Then finally it is logged and we got reference number TST300738, and was told they will phone to say when they will come. Nobody ever phoned, even though 2 numbers were given where both were available at all times. Then today I phoned in, waited for a very long while for someone just to pick up the phone. Told her whats going on and she says it was CONFIRMED that they will be coming today. There's an hour left of the day. Nobody pitched, nobody even let us know that someone was supposed to pitch. I expect that we will be phoned within 24 hours and that we will sort this out ASAP. Everyone on the phones are super professional but literally NO SERVICE DELIVERY!! Sort this out.