Trying to move my line for over a month!!!!!

I placed an order for my line incl adsl to be relocated in august and I took a day off and booked an appointment for a technician to come out on the 2nd Septemeber.I waited no one came out.. not so much as an sms. I escalated the issue with the consultant and was informed that her system does not allow her to book another appointment. 3 weeks later I get a call from a technician saying he's outside my premises and wants to install my adsl.. REALLY without any notice or appointment I must now drop everything I am doing and run to him?? I then make another appointment today 23 September, the technician phones (on a private number) around 9am stating he is 10min away now over 2 hours later no one pitched up so I decide to phone the call centre only to be informed their system is offline there is nothing they can do. Telkom must I now wait AGAIN for you to tell me when its convenient for you to come out to install a line I am still paying for but can not use.. REALLY!!!