Trying to move ADSL line is a nightmare

I'm trying to move my ADSL line from Telkom to another ISP. From what I have understood, this requires the ADSL line to \be moved to the Openserve Staging(Holding) Pool\".<br> <br> I have phoned the Telkom 10210 number three times requesting assistance with this and I'm still stuck without anyone helping me. I was given a phone number ***), which just rings and goes on to voicemail every time I phone it. Was also given an email address by another person [Email Removed] but after sending my request to this email, I received a service cancellation form. Had no idea what to do with the form.<br> <br> Why is it so difficult to perform this task? Why am I still lost after three phone calls? <br> <br> PLEASE get someone to phone me to sort this out."