Trying to get my internet cancelled.

<p>I have had a telkom account in Cape Town and sent in a cancellation form to cancel the contract 30 days in advance. </p> <p>We sent all the needed documentation before the 30 days notice. This beging the end of October. </p> <p>At the end of November no contact had been made, as it states on the cancellation form that it will be. They then took November amount off my bank balance. I put a stop order on it and phoned Telkom. </p> <p>They told me that they where experiencing a back order and that they will get to my form as soon as possible. I would like to point out that I did everything they ask before the needed dates. </p> <p> </p> <p>Today 10th of Jan they have taken another months payment. I have phoned, emailed, tried everything to get this sorted. </p> <p>This is absolutely shocking customer service as they jusy keep on trying to take payment for something I cancelled in October. </p> <p>It is impossible to get contact with Telkom and disengaged with them. </p> <p>Dianne. </p>