1 reviews | Active since Aug 2015
Trying to get my cellphone reactivated
I have been in contact with Telkom Mobile since this morning and have received no joy in getting my cellphone reactivated. I have been told that because it's a Telkom Mix they cannot do anything for me and they transfer me to the Telkom Mix department, I hold for 30min before the call fails and I have to start again. My line was suspended and after paying and confirming that the suspension had been lifted on Friday, I am still unable to use my cellphone. I spoke to a lady named Zama who told me that she would email her manager, who would be in a 1pm today, as they would be the only one able to reactivate my phone. I was then told to turn my phone off for 5min at 1.30pm, if the phone was not active then I was to call again. Called again and got bounced around only to be told that my landline was discontinued (note that I had requested a transfer to a new location to which I still do not know the status) and that the only people that can help me were in the Sales dept, get transferred and the call failed after 30min. Bottom line, I've paid the amount outstanding and I just wanted my cellphone activated and a confirmation on my landline/ADSL transfer
We do apologise for the inconvenience caused.
Please be assured that your query was escalated to the relevant department and feedback will follow the soonest.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
We do apologise for the inconvenience caused.
Please be assured that your query was escalated to the relevant department and feedback will follow the soonest.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
