Trying to get hold of someone at Telkom willing to help

Good day

It has been the worst experience trying to get hold of someone at Telkom to assist with my urgent query, at this point I feel as though this is my only hope.

I have spoken to Chante, Luthando Tommy, Monwabiso, Precious and many more helpdesk agents to resolve my query, I also spent loads of my time explaining the situation again and again.

I made the mistake to move from wireless to fibre, the sales consultant that assisted me told me that as soon as the fibre line was activated wireless would be cancelled. That hasn’t happened and I have been double billed for the past 2 months. I can simply reverse the debit orders however this will negatively affect my credit score and I would therefore prefer to do the right thing however it is virtually impossible at Telkom.

Telkom can simply listen in on the sale, confirm that the above is the case and refund me why do I have to jump through hoops?????????????????????