Trying to get back deposit and overpaid amount on closed account for last 5 months

HelloPeter, why can't we give negative reviews?

So I succesfully cancelled my Telkom landline in February 2020. Due to mixup between my wife and I, we ended up paying the account twice in one month so I have a credit of R1,345.95 excluding R700 due to me

I don't have access to landline since it is cancelled and there is no way to call 10210 from a cellphone, it doesn't work, not even on Telkom mobile.

So we went to Telkom to apply for refund. After 6 hours in line, an assisted took our details (ID, proof of residence, and latest account, and bank statement 3 months) and said he emailed the correct department to apply or refund. This was 22 May 2020

No response. So we went back to Telkom office 17 June 2020 and spoke to the manager. Who confirmed he still had all our documents but could confirm that an email was sent nor could he give me reference number needed for refund. He said he will contacts us the next day.

We called the mobile number help line but they can't assist as the problem is a landline that was cancelled and not mobile. Today 10 July, yes you guessed it, still no reply. So how should we go about getting refunds from the most *********** corporate in the country ?

I called and went to Telkom office again today. The line was not moving ater 2 hours so we left. I tried calling - no answer. I emailed - email is now "unknown"

Please avoid Telkom at all cost unless you are taking prepaid or make sure you owe them and not the other way round like in my and many other cases