trying to get an upgrade i am entitled to get and then trying cancel my existing 4 YEAR CONTRACT.

First I tried to upgrade but no success despite everyday I get SMS asking me to up grade so now I am trying you cancel my contract with Telkom and port my number.

I have been told by Telkom I can do that. They sent me a cancellation form which I returned on the 28th Nov '17. I sent further copies as no acknowledgement was received on the 29th and 30th Nov '17. I rang (over 4 hours holding on) and they would tell me nothing.

I tweeted and was told to PM details. I sent the following 4 days ago but NO REPLY.

Copy below of PM minus personal details QUOTE: I first tried to upgrade the phone on 072…..00 and after holding on to upgrades for over 2 hours each time I was told by 2 different Telkom call centre persons I couldn't upgrade on the plan I first took out. I could possibly if I travelled 60ks round trip to Century City. I am registered disabled but neither of your employees were interested in that. I then went a local VODACOM outlet in Constantia who said They could draw me up a contract with an iPhone I wanted but I would have to cancel my contract with Telkom and they would PORT the number . On the 27th November,28th November,29th November and 30th November I cancelled my contract using the cancellation form emailed to me for a months notice to terminate my contract on 31st December 2017 AND sent IT TO ********** To none of these emails did I receive any form of acknowledgement from Telkom Mobile re receiving any of them. I rang your care centre and the 3 different calls were met with complete disinterest. The answer was I couldn't expect an answer within 7 working days and they could not give me an answer in the mean time.I hung for a total 4 hours for these enquiries. In the meantime I have received an Invoice payable on 1st Jan 2018 for the service for January. Also Vodacom have app**** for a porting of the number a week ago but have received no satisfactory answer and have been told I have not app**** for a port of number. Last Friday I phoned UPGRADES again and after letting it ring for 3 hours 42 seconds they said I could have an upgrade but I would have to go to Canal walk even though I was registered disabled to upgrade and get a phone but I should have to check first. I then phoned the communal number for very limited shops and said they said they "might" have some on Tuesday but would not reserve on for me even if I was disabled . I rang today and they said they had one only and it was first come first serve. My original plan was to upgrade and stay with Telkom. I am still willing to do this as long as it is for collection and before Xmas. Telkom are being very unhelpful in either upgrading me (customer for 6 years plus) or porting my number. IN SHORT 1: I want an upgrade to an IPhoneX Space Gray 64 Gbs with 2 Gbs monthly data before 24th Dec 2017

OR

B. 2: You Port my number before the end of this week 15th Dec.2017.

IN LONG I WANT SOME CIVIL, EFFICIENT SERVICE which NO ONE at Telkom seem capable of.

Howard Garstka