MK
Michele K

1 reviews | Active since Mar 2015

05 Mar 2015, 09:48

trying to get an ADSL reconnected

my phone line and adsl line was suspended last month. The account was settled on 26.02 and ever since then I have phoned Telkom 27 times in total trying to get my ADSL line reconnected. It has now been a week and still nothing has happened, except that I have spoken to about 30 different people, and have been told that my line has been cancelled, my line was never working and the latest is that there is a reservation on my line. <br> <br> I have never been so frustrated in my life and although most of the call centre staff are very apologetic, nothing happens!

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Replies (1)
Telkom
Telkom's reply05 Mar 2015, 12:26
Official
Hello MicheleK62,

Thank you for making contact.

Be advised that our team will follow up and feedback will follow the soonest.

We do apologise for the delay.

Your ***.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team