Trying to get a new line installed and no answer

I have been trying for the past two weeks to get a new line set up in our home. We move in next week and we need everything sorted out before we move in as we work from home. <br> <br> I spent no less than 2 hours just on hold to get this set up. No one answers the phone. <br> <br> Please can someone contact me so that we can get this set up