Trying to get a contract for 2 weeks now

Have been trying to get a contract now for more than 2 weeks at telkom, laid a complaint last week with hello peter got a automated reply from telkom *** that someone will phone me but nothing. Then i mailed the complaint number with all my detail to the store manager and telkom customer care and 2 employees in the shop, and i drove to the shop and showed them the emails on their screens to confirm that they got it. But i still don't have a phone or contract. I'm now starting to worry that the contracts that they advertise will be over by the time i get any reaction. I also tried phoning the land lines to speak to someone in greenstone *** and in east gate ***. But they don't even answer the phones so i got in touch with the malls to check if i have the correct numbers and they said i do. A ridicules amount of effort to become a customer. Should i report this to the consumers act so they start looking into this because its clearly false advertising.<br> I don't even think anyone from telkom read this, i'm sure i will be posting another complaint next week, same as last week.